Frequently Asked Questions (FAQ)

> How does urgent care work?

> How does Urgent Care Aruba compare with the ER or Primary Care Physician?

> What is the quality of care like at UCA?

> How long will I wait to see a doctor?

> Can I request a visit with a specific physician

> Can I check-in online?

> What forms of payments does UCA accept?

> How much will my visit cost?

> What insurance plans does UCA accept?

> Is your staff bilingual?


How does urgent care work?

  • Urgent care clinics treat patients with non-life threatening illnesses or injuries who need attention quickly, but do not require a trip to the emergency room.
  • Appointments are not required and urgent care centers like UCA are open seven days a week with extended hours.
  • Reasons for urgent care might include a sore throat, cough, fever, rash, minor injury or headache, as well as vomiting, flu-like symptoms, and respiratory difficulties associated with asthma and allergies. You can also use urgent care for routine matters such as physicals and vaccinations.

How does Urgent Care Aruba compare with the ER or Primary Care Physician?

  • Life-threatening conditions require a costly trip to the ER. For everything else, there is urgent care.
  • In a recent report commissioned by the Aruba Department of Health and the Central Bureau of Statistics (Steps Aruba 2006 Data Book), 2000 survey participants between the ages of 25 and 64 were asked to describe their reasons for not seeing a doctor during the past 12 months.
  • Their responses were indicated as follows:
    • Long waiting time to see doctor – 17.2%
    • Long waiting lists to get an appointment – 27.8%
    • Clinic hours not convenient – 11.9%
    • Cost concerns – 1.3%
    • Inability to contact doctor and transportation problems – 44.7%
  • Visiting UCA
    • Does not require an appointment and typically lasts under an hour.
    • UCA instead of the ER can save you not only time, but money. According to a recent study, the difference in cost between an urgent care visit and a trip to the ER for the same diagnosis can be up to three times higher.
    • Utilizing UCA for non-life-threatening conditions could save you a considerable amount of money, contributing in general to your local healthcare system.
    • Emergency Departments treat patient the most serious conditions first, so patients with less urgent needs often wait longer to see a doctor.
    • We’ll pick you up and drop you off if you are within the Hotel area.

What is the quality of care like at UCA?

  • At UCA, patients are our top priority. Our beautiful, state-of-the-art facility is staffed with a full team of knowledgeable and friendly professionals, and a licensed doctor is always onsite, often times also with a nurse or physician assistant, to ensure faster service.

How long will I wait to see a doctor?

  • Due to the processes that are streamlined by experienced physicians, most visits are relatively short.
  • Because we see patients on a first-come, first-served basis, we cannot predict exactly how long you may wait.

Can I request a visit with a specific physician?

  • As an urgent care facility, we do not schedule office visits with individual physicians. When you visit UCA, you will see the first available physician on staff at the time. The entire process is designed to be convenient and efficient.

Can I check-in online?

  • Our check-in process has been streamlined to make it easier for you to do in comfort of your own home or hotel room.
  • Please fill out the online form. When you arrive we will verify the information, so remember to bring your Photo ID. Once that process is complete, you simply have to sign your name to complete the process.

What forms of payments does UCA accept?

  • UCA accepts cash, and all major debit/ credit cards. Payment is due prior to the time of service.
  • Employers may call to inquire about establishing a corporate account.

How much will my visit cost?

  • Fees are about the same as a visit to your regular doctor. While your self-pay fee may be higher than regular office visit, it is usually lower than a self-pay fee for a visit to the emergency room.
  • The total charges will depend on your level of care provided.

What insurance plans does UCA accept?

  • UCA is currently in process of establishing contracts with local and international insurance providers.
  • While insurance is not a requirement, UCA will accept certain major insurance, prior approval from your pertinent insurance provider.
  • In the unlikely event that UCA is not contracted with your insurance carrier, we will care for you and provide you with all the necessary paperwork to seek reimbursement from your insurance.

Is your staff bilingual?

  • Most of the staff members at UCA are multilingual speaking; Papiamento, English, Dutch and Spanish.

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Contact us:  Phone+297 586 0448
Mail  Have a question?  info@urgentcare.aw

Contact Us

Urgent Care Aruba

contact urgentcare aruba Address: Urgent Care Aruba
Noord 63
Dutch Caribbean, Aruba
contact urgentcare aruba Phone: (297) 586 0448
contact urgentcare aruba Fax: (297) 586 0449
contact urgentcare aruba Email: info@urgentcare.aw
contact urgentcare aruba Website: www.urgentcare.aw